If you purchased your products from Razer.com:
- You have 14 days to return your product from the date it was received
- The product must be returned in its original condition and packaging
- All promotional and bundled products that are part of the order should be returned
- Returns that do not meet the eligibility conditions may result in refund delays or the product(s) to be shipped back to you
View policy for [RESPAWN and related products](./legal/respawn/specific-returns-and-refunds-policy).
More Return Terms and Conditions:
- Before shipping the products to Razer for a refund you must first obtain an RMA number.
- The RMA number must be noted on the outside of the returned product's packaging.
- The product will be considered returned once the product has been delivered to Razer, the package has been open, and the contents verified.
- It is strongly advised that a trackable shipping method is used.
- Razer is not responsible for returns that are lost or damaged in transit.
- A refund will be provided for the amount paid for the returned product excluding any charges for the initial shipping of the product when it was purchased.
- A refund will be provided or Razer Customer Service will contact you within 3 business days of delivery. If the procedures herein are not followed, Razer reserves the right to refuse the return of the product on such terms that it may determine at its sole discretion.