Some Razer services are impacted and customers may experience longer than expected response time due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your patience during this critical time.
Our return and refund policies differ depending on where you purchased your Razer product.
If you purchased your products from Razer.com:
- You have 14 days to return your product from the date it was received
- The product must be returned in its original condition and packaging
- All promotional and bundled products that are part of the order should be returned
- Returns that do not meet the eligibility conditions may result in refund delays or the product(s) to be shipped back to you
View policy for RESPAWN and related products.
More Return Terms and Conditions
- Before shipping the products to Razer for a refund you must first obtain an RMA number.
- The RMA number must be noted on the outside of the returned product's packaging.
- The product will be considered returned once the product has been delivered to Razer, the package has been open, and the contents verified.
- It is strongly advised that a trackable shipping method is used.
- Razer is not responsible for returns that are lost or damaged in transit.
- A refund will be provided for the amount paid for the returned product excluding any charges for the initial shipping of the product when it was purchased.
- A refund will be provided or Razer Customer Service will contact you within 3 business days of delivery. If the procedures herein are not followed, Razer reserves the right to refuse the return of the product on such terms that it may determine at its sole discretion.
If you purchased your products from one of our Razer Retail Stores:
RazerStore San Francisco /
RazerStore Las Vegas
- Product must be returned within 14 days from the purchase date
- The product must be returned in its original condition and packaging
- A valid proof of purchase must accompany the product
- A 15% restocking fee may be deducted from the refund amount on the return of systems and mobile phones
- Refunds or exchanges are only offered at the store location where the product was purchased
- Refunds or exchanges are available if the product is returned within 14 days of the date of purchase
RazerStore London
- Product must be returned within 28 days from the purchase date
- The product must be returned in its original condition and packaging
- A valid proof of purchase must accompany the product
- Systems are excluded from the 28 days refund policy once the unit has been opened
- Prior to leaving the store all products should be inspected and verified by the purchaser
- We offer a full refund within 28 days on all systems if returned unopened, and in original packaging only
- Refunds or exchanges are only offered at the store location where the product was purchased
- Refunds or exchanges are available if the product is returned within 28 days of the date of purchase*
*Special Note for Global Blue Purchases
- Prior to leaving the store all products should be inspected and verified by the purchaser
- Once the product leaves the store it may not be returned to the store
- If your product is not working as expected please contact Customer Support for assistance
RazerStore Hong Kong /
RazerStore Taipei
- Prior to leaving the store all products should be inspected and verified by the purchaser
- Once the product leaves the store it may not be returned to the store
- If your product is not working as expected please contact Customer Support for assistance
If you purchased a Razer product from one of our authorized re-sellers:
You may contact the retailer from which the product was purchased for their returns and refunds policy.
OR
If you believe your Razer product is not functioning properly you may contact Customer Support for assistance.
