Some Razer services including warranty repair and replace have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.
Our return and refund policies differ depending on where you purchased your Razer product.
As we receive more orders than usual, please expect a slight delay in your delivery during this period.
For orders placed between November 23, 2020 and December 4, 2020, your delivery may take up to 15 additional business days.
Extended Holiday Return Policy
Razer.com orders made between November 15, 2020 and December 31, 2020 are eligible for returns until January 14, 2021.
Shipping Cut Off
Order by December 15, 2020 to ensure your orders arrive before December 25, 2020.
The cut off does not apply to Razer Customs products.
If you purchased your products from Razer.com:
You have 14 days to return your product from the date it was received
The product must be returned in its original condition and packaging
All promotional and bundled products that are part of the order should be returned
Returns that do not meet the eligibility conditions may result in refund delays or the product(s) to be shipped back to you
Before shipping the products to Razer for a refund you must first obtain an RMA number.
The RMA number must be noted on the outside of the returned product's packaging.
The product will be considered returned once the product has been delivered to Razer, the package has been open, and the contents verified.
It is strongly advised that a trackable shipping method is used.
Razer is not responsible for returns that are lost or damaged in transit.
A refund will be provided for the amount paid for the returned product excluding any charges for the initial shipping of the product when it was purchased.
A refund will be provided or Razer Customer Service will contact you within 3 business days of delivery. If the procedures herein are not followed, Razer reserves the right to refuse the return of the product on such terms that it may determine at its sole discretion.
Prior to leaving the store all products should be inspected and verified by the purchaser
Once the product leaves the store it may not be returned to the store
If your product is not working as expected please contact Customer Support for assistance
If you purchased a Razer product from one of our authorized re-sellers:
You may contact the retailer from which the product was purchased for their returns and refunds policy.
If you believe your Razer product is not functioning properly you may contact Customer Support for assistance.