What items are eligible for RazerCare protection plans?
All new and refurbished Razer Laptops and Mobile Phones and new Headsets, Keyboards and Mice purchased from Razer.com or an authorized reseller.
What countries can I purchase the RazerCare protection plan in?
Currently RazerCare Protection Plans are only available to customers in the United States (excluding U.S. territories), who have a valid U.S. address.
When does the RazerCare protection plan begin?
Power Surge Protection (Essential and Elite) and Accidental Damage (Elite) begin day one and the remaining coverage takes effect once the manufacturer’s limited warranty has expired.
How long does RazerCare extend my coverage?
Laptop coverage is extended by 2 years for a total of 3 years protection. Razer Phone coverage is extended by 1 year for a total of 2 years protection. Headset, Keyboard and Mouse coverage is extended by 1 year for a total of 3 years protection.
Once I purchase a RazerCare protection plan, do I need to register my product or do anything else?
You’re all set at the time of purchase! Registration is automatic. Protection Plan terms and conditions will be e-mailed to you shortly after your product has been delivered.
Is my RazerCare protection plan transferable to a new owner if I sell or gift my product?
Yes, simply contact the RazerCare Protection Team at 800-210-2281 and they will walk you through the transfer process.
If I previously purchased my Razer product through Razer.com, can I still purchase the RazerCare Protection Plan?
RazerCare Essential can be purchased up to 11 months after product purchase and RazerCare Elite can be purchased up to 15 days after product purchase. You may check RazerCare eligiblity for your existing Razer gear.
Can I purchase a RazerCare Protection Plan if I purchased my product somewhere other than the Razer Store website?
Yes, RazerCare Protection Plans may be purchased even if your product was purchased from an authorized reseller. Contact customer support to check your RazerCare eligibility.
Am I still covered if I lose my receipt showing I purchased a RazerCare protection plan?
Yes, simply contact The RazerCare Protection Team at 800-210-2281 and provide the name and phone number you purchased the product under and they will be able to locate your proof of purchase.
Is there a limit to the number of claims I can make with RazerCare protection plans?
No, we will cover claims up to the purchase value of the device. For example, if you have a laptop with a purchase value of $1,999.99, and the repair costs are $249.99, then you will have $1,750.00 remaining for potential future claims. Peripherals are replaced with the same or comparable unit.