The Service as defined here is provided Razer (Hong Kong) Pte. Limited.
  1. Prices
    1. The price for the Products will be the price indicated on your Invoice.
    2. Applicable state tax is payable by you at the applicable rate as indicated on your Invoice.
    3. You may pay for your Products by the methods of payment as may be displayed in the payment link provided in this email. The payment link will expire within 1 hour of issuance.
    4. You must pay in the currency as indicated on your Invoice.
    5. If you are paying by credit card, then you must supply your credit card details when in the payment link. Your credit card will be charged upon successful payment. We will not reserve the products neither will we supply the Products to you until your credit card issuer has authorized the use of your card for payment of the Products ordered. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.
    6. We will issue and send your invoice to you at the email address indicated during order confirmation. We may, however, only send the documents by e-mail where you have indicated an e-mail address on your Order Form.
  2. Collection of Your Products
    1. Products paid for must be collected by the next day from RazerStore Hong Kong. RazerStore Hong Kong is the only authorized pick-up location.
    2. To pick up your items in RazerStore, you will need to bring the order number and a valid photo ID. A valid photo ID and order number must match the information provided by you in the pick-up arrangement form. Otherwise, Razer reserves the rights to reject the collection.
    3. If you have designated an alternative pickup contact, they will need to bring the order number and a valid photo ID. Razer is not responsible for actions taken by the third party once your item(s) have been picked up.
    4. Upon collection of the Products from RazerStore Hong Kong, we will send you a confirmation of collection by e-mail provided you have indicated an e-mail address on the pick-up arrangement form.
    5. A valid photo ID refers to government issued ID such as driver’s license or passport.
  3. Return/Refund Policy
    1. Refer to Razer Retail Store RETURN AND REFUND POLICIES AND PROCEDURES here for more details. You may also find the retail/refund policy on your invoice.
  4. Payments for Refund
    1. There is no option for immediate credit card or cash refund in store.
    2. Once we receive your item, we will issue you an invoice for authorized refund and activate the refund to your card-issuing bank.
    3. Refunds will be sent to the card-issuing bank within five business days on receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  5. Privacy Policy
    Refer to RAZER CUSTOMER PRIVACY POLICY here for more details.
  6. Governing Law
    These Terms & Conditions will be governed by and construed under the laws of Hong Kong without regard to conflicts of law provisions. Neither party will commence or prosecute any action, suit, proceeding or claim arising under or by reason of this Agreement other than in the Courts of Hong Kong. Each party irrevocably submits to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement.