My Account

• My Order History

Order Information

• What is my order status?
• When will I get my RazerStore order?
• What payment methods can I use?
• What is PayPal Credit?
• What is Affirm?
• Should I use spaces or dashes when I enter my credit card number?
• Does my billing address have to match the address on file with my credit card?
• Why is my credit card being rejected?
• Would I be charged a cross border transaction fee?
• When will my credit card be charged?
• How will the charge appear on my credit card?
• Can I order without a credit card?
• Do I have to pay sales tax?
• How do I get a copy of my invoice?
• What do I do if I forgot my password?
• How will you know where and how to send my physical product?

Shipping Information

• Has my order shipped?
• How do I get my tracking number?
• Do you ship to my country?
• Do I have to pay customs fees?
• When will my backorder ship?
• Can I change my shipping address?
• Can I have my order delivered to an address other than my home?
• Can I change my shipment method?
• Do I have to be available at home to pick up items upon delivery?

Technical Support

• How do I get technical support for my product?
• Why do I need to set my browser to accept cookies?
• Are cookies a security risk?
• How do I set up my browser to accept cookies?

Returns and Cancellations

• What is your refund policy?
• How do I request a refund?
• How do I cancel my order?
• How can I return my items?

Privacy and Security

• What is your privacy policy?

Still need help?

• Contact Customer Service