Select your location from below to view the available product, pricing and delivery options for your region.
North America
Europe
You can view your order status by looking up your order.
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Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email. After your order ships from our warehouse, delivery will take 3 to 5 business days. For more details, refer to Shipping Guide in RazerStore Support.
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We accept PayPal, Visa®, MasterCard®, American Express®, and Diner’s Club®.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
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No. Enter your credit/debit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
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Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
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There are many possible reasons for a credit card not being accepted:
If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.
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There are many possible reasons for a debit card not being accepted:
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You may be charged a cross border transaction fee if your transaction takes place in a different country from the one where your card was issued. This cross border transaction fee is being charged by the issuing bank. You may refer to the terms and conditions for your card or contact the issuing bank for more information.
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For purchases of physical products, you won't be billed until your product is being prepared for shipment. This includes any preordered or backordered products.
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The charge for your order will appear on your credit card as: "WWW.RAZERZONE.COM"
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Yes. In addition to credit cards we accept debit card and POLi.
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All orders are subject to sales tax or VAT according to the ship-to location. Razer will charge the corresponding sales tax or VAT upon receiving your order.
Razer does not honour tax-exempt orders and resale exemption certificates.
The price indicated includes anticipated sales tax or VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national sales tax or VAT rate will be applied on physical goods for customers based in EU countries. This sales tax or VAT may not be shown as a separate charge during checkout and may instead be included in the product price (Sales tax or VAT inclusive pricing).
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You can print a copy of your invoice from the Order Information page.
Click here to look up your order and print a copy of your invoice.
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If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
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Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email.
Delivery will take 3 to 5 business days after the order has shipped. All delivery lead times are estimated.
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Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email.
Delivery will take 3 to 5 business days after the order has shipped.
To track your order:
and this links to your shipment delivery details including the estimated order delivery date.More questions? Back to Main Help Page
There are more than 30 countries where RazerStore ships to. We do not ship to freight forwarders. Please see our International Store Directory to find out if RazerStore serves your country.
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Your order may be subject to additional taxes, duties and/or fees (including customs clearance) charged by the destination country. Please contact the destination country’s customs office for more information.
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Although we try to maintain stock of all items in our warehouses, occasionally an item will be backordered because it is temporarily out of stock. As soon as your order can be fulfilled, you will receive a Shipment Confirmation email. If you paid by credit card, we do not charge your credit card until we are ready to ship your order.
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Your submitted order is sent to our warehouse for shipping immediately so we are unable to amend your order. If your package could not be successfully delivered, it will be returned to the warehouse and a credit will be made to your payment method.
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During checkout, you may select a shipping address that is different from your billing address. Please ensure that you or an authorised representative is able to receive the delivery.
For security reasons, we are unable to deliver to a PO box.
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Your submitted order is sent to our warehouses for shipping immediately so we are unable to amend your order.
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To ensure the safe delivery of your products, RazerStore requires our carriers to obtain a valid proof of delivery. RazerStore recommends that you or an authorized party receives your delivery.
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For assistance with the installation, use, or uninstallation of your product, please contact Customer Support Team.
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Our commerce system is cookie dependent. We use cookies to serve you content (including product information), track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.
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Our commerce system encrypts all cookies to maintain your security. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.
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If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom click the Advancedbutton and make sure both first-party and third-party cookies are set to be accepted.
If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.
If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.
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You can find our refund policy here.
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To request a refund, contact Customer Support.
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Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order and your payment processing is complete. To request a cancellation of backordered items, please contact Customer Support.
If you requested for an order cancellation and receive a Shipment Confirmation notification, please contact Customer Support.
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If you're dissatisfied with an item you have received, you may contact Customer Support for a Return Merchandise Authorization (RMA). For details on items eligible for return, how to process a return, and refund information, see the Returns and Refunds in RazerStore Support.
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Click here to view our privacy policy.
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