Effective November 1, 2018
Returns & Refunds
Our Returns & Refund Policy is limited to products purchased directly from our Razer Online Store and the procedure for returns must be initiated within 14 days from the date the item was delivered. Please note that for items purchased from other retailers, we can only assist in warranty support.
Holiday Return Policy: Products purchased directly from our Razer Online Store between November 1, 2018 and December 31, 2018 qualify for a return through January 13, 2019. For product purchases made after December 31, 2018, returns must be initiated within 14 days from the date the item was delivered.
In order to qualify for a full refund of the purchase price of the product (exclusive of initial shipping and handling charges), you must contact the Technical Support team to obtain a Return Merchandise Authorization Number (RMA) within the specified time frame of the said product. The product must be returned to Razer in its original packaging and condition.
Please note that the RMA number must be noted on the outside of the returned product's package. You will be considered to have returned the said product to Razer if you have delivered the product to a carrier and have taken all necessary steps to ensure that the product is delivered to Razer, including paying all shipping charges in returning the product to Razer. We advise that you select a method of shipping that is traceable.
Risk in the returned product only passes to Razer when the product is received by Razer and Razer shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer’s receipt of the returned product. In the event that the procedure herein is not followed, Razer reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.
See our warranty terms for more detailed information regarding our warranty policies.