Standard Return Policy

Thank you for purchasing your item(s) through Razer.com. We allow 14 days return from the date you received your order.
Please take note that:

• The product must be returned in its original condition and packaging
• Returned items must have no visible signs of wear or use
• All promotional, bundled products that are part of the order and Gift with Purchase should be returned together
  

Please note the following exceptions:

• Only items that have been purchased directly through Razer.com can be returned to us. Razer products purchased through other retailers must be returned in accordance with their respective returns and refunds policy
• Gift Cards
• Skins and Customs (Personalized Products)

To initiate a return, please follow the steps below:

• Click on START MY RETURN
• In “Contact Reason” choose “Order from Razer.com” and click Submit
• Click on “Submit A Support Case” and fill in the form
• Once it is done, our Customer Advocacy team will reach out to you via email within 1 working day

Additional information:

• You will have to pay for the return shipment cost
• It is strongly advised that a trackable shipping method is used
• We will not be liable for any returned items that are lost or damaged. If we find that the product has not been returned to us in a fully resealable condition, inclusive of full packaging, we reserve the right to refuse a refund on the item
• We will not be responsible for returns that are lost or damaged in transit
• Once we receive your item at the returns center, the refund is initiated immediately
• A refund will be provided for the amount paid for the returned product excluding any charges for the initial shipping of the product when it was purchased
• In the event where the return request is successful, the refund will appear on your credit card within 5-7 business days of receipt of the returned item
• Refunds on products purchased from us using a Gift Card will be issued to you in the form of replacement Gift Cards
• We reserve the right to not refund.

GAMING CHAIRS - SPECIFIC REFUNDS AND RETURNS POLICY

We offer free returns within 14 days of receiving your order. You can return your chair and get a refund within 5-7 business days of receipt of the returned item.

How to Return Your Gaming Chair

• You are responsible for properly packing, shipping, and labelling the gaming chair as “Returned Goods” together with the shipping label provided in the original packaging.
• Please disassemble the gaming chair completely and carefully place it back in its original packaging to prevent any damage during the return process. The item must be returned together with its original packaging in the same condition as supplied to you with no missing parts (including any replacement parts that you have received).
• Please ensure that the shipping label is attached to the product you are returning in its original packaging.

Disclaimer

We will not be liable for any returned items that are lost or damaged. If we find that that the product has not been returned to us in a fully resaleable condition, inclusive of full packaging, we reserve the right to refuse a refund on the item.

DEATHADDER V3 PRO, DEATHSTALKER V2 PRO, DEATHSTALKER V2 TENKEYLESS AND DEATHSTALKER V2 - SPECIFIC REFUNDS AND RETURNS POLICY

You have up to 30 calendar days to return your DeathAdder V3 Pro, DeathStalker V2 Pro, DeathStalker V2 Tenkeyless or DeathStalker V2 from the date you received it, based on our tracking records. Should you wish to return the DeathAdder V3 Pro, DeathStalker V2 Pro, DeathStalker V2 Tenkeyless or DeathStalker V2 within 30 days of purchase, we’ll be covering the cost of return to ensure minimal fuss and maximum flexibility.

RAZER APPAREL AND ACCESSORIES - SPECIFIC REFUNDS AND RETURNS POLICY

Return Policy for Apparels, Bags, Sneki Snek Products, and other accessories (collectively termed as “apparel and accessories”)

1. The apparel and accessories return policy covers the following items:
   1. Bags
   2. Selected collaborations
   3. Apparel and Sneki Snek Products
   4. Other accessories (Razer Reusable Straw, Razer Hydrator, Razer Gaming Finger Sleeve, Razer Laptop Sleeve, and Razer Masks)
2. Bags
   1. Get up to 1 year warranty
   2. You have 14 days to return your product from the date it was received
   3. All promotional and bundled products that are part of the order should be returned
   4. Returns that do not meet the eligibility conditions may result in refund delays or the product(s) to be shipped back to you
3. Selected Collaborations
   1. Customers to refer to respective collab pages for more information on warranty 
      1. SNEKI SNEK X CARIUMA
      2. RAZER X FOSSIL
      3. RAZER X PANERAI
      4. TUMI | RAZER
      5. RAZER | RETROSUPERFUTURE
   2. For the collaborations listed below, any return and refund request will adhere strictly to Razer’s prevailing refund and exchange policy (Hardware: refer to Razer Standard Return Policy above; Apparel: refer to clause 4 below)
      1. RAZER X BAPE
      2. RAZER X EVISU
      3. If your product is not working as expected, please contact our Customer Service Representatives for support. 
4. Apparel and Sneki Snek Products
   1. No returns, exchanges, or refunds will be allowed unless the following:
      1. Product is received in damaged form (e.g tears or defects to seams in the case of apparel)
      2. Incorrect item or sizing shipped out by Razer to customer
   2. To ensure successful returns, exchanges, or refunds, please ensure that all items are unworn, unwashed, unaltered, and still have their tags intact. 
   3. The following information would be required to facilitate the return, exchange, or refund, please be ready to provide the following information: 
      1. Order Number
      2. Date of Order
      3. Item(s) Ordered
      4. Item(s) Received
      5. Pictures of the damaged boxes, or incorrect products
5. Other accessories
   1. Other accessories include the following products: 
      1. Razer Reusable Straw
      2. Razer Hydrator
      3. Razer Gaming Finger Sleeve
      4. Razer Laptop Sleeve
      5. Razer Masks
   2. Return policy for “Apparel and Sneki Snek Products” applies to the above accessories 
6. Disclaimer
   1. Other than defective goods, we will not be liable for any returned items that are lost or damaged. If we find that the product has not been returned to us in its original condition and packaging we reserve the right to refuse a refund on the item. 

START MY RETURN