Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email. After your order ships from our warehouse, delivery will take 2 to 10 business days. For more details, refer to Shipping Guide in Razer.com Support.
What payment methods can I use?
We accept PayPal, Visa®, MasterCard®, American Express®, and Diner’s Club®.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Should I use spaces or dashes when I enter my credit/debit card number?
No. Enter your credit/debit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:
The card is expired.
You have reached or exceeded your credit limit.
You have exceeded your daily charge limit.
A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.
Why is my debit card being rejected?
There are many possible reasons for a debit card not being accepted:
The card is expired.
You have exceeded your available money in your account.
Would I be charged a cross border transaction fee?
You may be charged a cross border transaction fee if your transaction takes place in a different country from the one where your card was issued. This cross border transaction fee is being charged by the issuing bank. You may refer to the terms and conditions for your card or contact the issuing bank for more information.
When will my credit/debit card be charged?
For purchases of physical products, you won't be billed until your product is being prepared for shipment. This includes any preordered or backordered products.
How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: "WWW.RAZER.COM"
Can I order without a credit card?
Yes. In addition to credit cards we accept debit card and POLi.
Do I have to pay sales tax?
All orders are subject to sales tax or VAT according to the ship-to location. Razer will charge the corresponding sales tax or VAT upon receiving your order.
Razer does not honour tax-exempt orders and resale exemption certificates.
The price indicated includes anticipated sales tax or VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national sales tax or VAT rate will be applied on physical goods for customers based in EU countries. This sales tax or VAT may not be shown as a separate charge during checkout and may instead be included in the product price (Sales tax or VAT inclusive pricing).
How do I get a copy of my invoice?
You can print a copy of your invoice from the Order Information page.
How will you know where and how to send my physical product?
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
Has my order shipped?
Razer offers HK customers two shipping methods: Standard and Express. All HK orders are eligible for Standard shipping. Express shipping may be available depending on the items purchased and the shipping address. During check out, you will be able to select from the available shipping methods. Pricing for shipping depends on your order subtotal, and the shipping method you select.
Shipping cost if order total is less than HK$599
Shipping cost if order total is more than HK$599
5 - 7 Business Days
Your order may be split into separate shipments as items may ship from different warehouses. Each shipment may be delivered separately and on different days.
Q. How does an order qualify for Priority Shipping? A. Priority shipping depends on item availability and the shipping address.
Q. If my order qualifies for Free shipping, can I upgrade and pay for Express or Priority shipping? A. Yes, during checkout, you can select Express shipping, and if applicable, Priority shipping. The value of Standard shipping will apply as a discount to Express or Priority shipping.
Q. Can I upgrade the shipping method after my order has been placed? A. Once your order is placed, it’s immediately sent to warehouse for processing, so we are unable to amend the shipping method.
Q. Will my order ship the same day the order is placed? A. The order will ship the next Business day. Ex: If an order is placed on a Friday, it will be shipped out on Monday.
How do I get my tracking number?
Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email.
Delivery will take 2 to 10 business days after the order has shipped.
Go to “Delivery Method” to view your shipment delivery information.
If your order has shipped, you will seeand this links to your shipment delivery details including the estimated order delivery date.
Do you ship to my country?
There are more than 30 countries where Razer.com ships to. We do not ship to freight forwarders. Please see our International Store Directory to find out if Razer.com serves your country.
Do I have to pay customs fees?
Your order may be subject to additional taxes, duties and/or fees (including customs clearance) charged by the destination country. Please contact the destination country’s customs office for more information.
When will my backorder ship?
Although we try to maintain stock of all items in our warehouses, occasionally an item will be backordered because it is temporarily out of stock. As soon as your order can be fulfilled, you will receive a Shipment Confirmation email. If you paid by credit card, we do not charge your credit card until we are ready to ship your order.
Can I change my shipping address?
Your submitted order is sent to our warehouse for shipping immediately so we are unable to amend your order. If your package could not be successfully delivered, it will be returned to the warehouse and a credit will be made to your payment method.
Can I have my order delivered to an address other than my home?
During checkout, you may select a shipping address that is different from your billing address. Please ensure that you or an authorised representative is able to receive the delivery.
For security reasons, we are unable to deliver to a PO box.
Can I change my shipment method?
Your submitted order is sent to our warehouses for shipping immediately so we are unable to amend your order.
Do I have to be available at home to pick up items upon delivery?
To ensure the safe delivery of your products, Razer.com requires our carriers to obtain a valid proof of delivery. Razer.com recommends that you or an authorized party receives your delivery.
How do I get technical support for my product?
For assistance with the installation, use, or uninstallation of your product, please contact Customer Support Team.
Why do I need to set my browser to accept cookies?
Are cookies a security risk?
Our commerce system encrypts all cookies to maintain your security. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.
How do I set up my browser to accept cookies?
If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom click the Advancedbutton and make sure both first-party and third-party cookies are set to be accepted.
If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.
If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.
Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order and your payment processing is complete. To request a cancellation of backordered items, please contact Customer Support.
If you requested for an order cancellation and receive a Shipment Confirmation notification, please contact Customer Support.
How can I return my items?
If you're dissatisfied with an item you have received, you may:
RazerStore Rewards is a free-to-join loyalty program that entitles you to earn Razer Silver for eligible purchases from Razer.com and RazerStores. You can redeem Razer gear, games, and lifestyle rewards from our curated catalog.
Do I have to pay for the membership?
RazerStore Rewards is a free-to-join loyalty program.
What benefits or privileges am I entitled to as a member?
RazerStore Rewards members earn Razer Silver for eligible purchases from Razer.com and RazerStores. You can redeem Razer gear, games and lifestyle rewards from our curated catalog using Razer Silver, and be rewarded with exclusive benefits and privileges.
You only need to have a Razer ID to join RazerStore Rewards.
What is the difference between Razer ID and RazerStore Rewards program?
Razer ID is used to manage all your Razer devices in one place. Additionally, you can also register and configure your Razer devices in the cloud, manage your Razer orders from our online store, track your support cases, and manage your Razer Gold and Silver balance.
RazerStore Rewards is a free-to-join loyalty program that entitles you to earn Razer Silver for eligible purchases from Razer.com and RazerStores. You can redeem Razer gear, games, and lifestyle rewards from our curated catalog using Razer Silver, and be rewarded with exclusive benefits and privileges.
Is RazerStore Rewards available in my location?
RazerStore Rewards is currently available in Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Italy, Ireland, Latvia, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, United Kingdom, and United States.
Who is eligible to join RazerStore Rewards?
This loyalty program is open to individuals who are purchasing from Razer.com and RazerStores for their personal use or for the purposes of gifting it to a recipient.
Individuals who purchase intending to resell are not eligible to join RazerStore Rewards.
Can a reseller or partner join the loyalty program or earn rewards?
The RazerStore Rewards program is open to individuals who are purchasing for their personal use and/or for the purposes of gifting it to a recipient. Resellers and partners are not eligible to join or earn rewards in RazerStore Rewards.
Does my membership in RazerStore Rewards expire?
Your RazerStore Rewards membership does not expire. Once you are a member, you remain a member.
We offer free shipping for orders fulfilled and shipped by Razer.com (excluding bulk orders, gift redemptions, and oversized items). This offer applies to shipping fees and does not include customs and handling fees where applicable. This offer is subject to change without notice. Please refer to the free shipping guide here.
Is this program General Data Protection Regulation (GDPR) compliant?
Yes. We take data protection very seriously at Razer and you can be assured that RazerStore Rewards is a GDPR compliant program.
How do customers inquire about their personal information within Razer via GDPR guidelines?
It is free to join. Simply log in with your Razer ID or create a Razer ID account and join us here.
How will I know if I have registered successfully?
Upon successful registration, you will be able to view your membership account information including your accumulated spending, membership level, entitlements, and available Razer Silver for redemption.
How long does it take for my RazerStore Rewards membership to be activated?
Your membership will be activated immediately upon successful signup.
How do I update the email address used for my membership?
You may update your registered email address via your Razer ID account in just a few steps:
By opting-in to marketing messages, you will receive first-hand messages about upcoming promotions, exclusive events, and various promotions which are available only to RazerStore Rewards members. Should you choose to opt-out of marketing messages, you may do so by updating your preference in the Razer ID portal with just a few easy steps:
Update your selection (uncheck the Razer.com selection) and click on 'Save'.
Accumulation of Spending
What is accumulated spending and how does it work?
Accumulated spending is the total of your nett spending in the calendar year excluding purchase of gift cards, redemption using Razer Silver and/or gift cards, promotion, discounts, taxes, shipping fee, and/or handling fee.
Razer Silver is awarded based on your total spending in each transaction. The total amount you spend in the calendar year will be accumulated to help you level up to the next level for bigger rewards.
The higher your level, the more Razer Silver you will earn.
How do I accumulate spending?
You accumulate spending by making purchases via Razer.com and also when you choose to pick up your orders in RazerStores. The total amount you spend in the calendar year is accumulated to help you level up to the next level for bigger rewards.
Is there a cap to how much spending I can accumulate?
There is no cap on your accumulated spending.
Does my accumulated spending expire?
Your accumulated spending counter will be reset on January 1 every year.
What type of merchandise counts towards my accumulated spending?
Who should I contact if my accumulated spending balance is incorrect?
We want to ensure that the accumulated spending and Razer Silver credited to your account are accurate. If the total accumulated spending and/or Razer Silver credited is incorrect please submit a support ticket to: https://support.razer.com/.
Why was my purchase not credited to my accumulated spending?
For accumulated spending to be correctly credited to your account, you must be logged in into your Razer ID account during checkout, or be identified as a RazerStore Rewards member at our RazerStores.
Will my purchase be credited to my account if I accidentally checkout as a guest?
For accumulated spending and Razer Silver to be correctly credited to your account, you must be logged in to your Razer ID account during checkout, or be identified as a RazerStore Rewards member in-store at the time of purchase.
Does my accumulated spending and/or membership level expire?
Yes, your accumulated spending counter and membership level will be reset on the January 1 every year. For more information on membership levels, please see section “MEMBERSHIP LEVELS”.
Can I qualify for multiple renewals in a single year? For example, if I earn accumulated spending in one year, will I be a Level 3 for the next two years?
On January 1 every year, we will review your cumulative spending over the past 12 months and track if you have earned the minimum accumulated spending required for the respective membership level.
Can the accumulated spending in my account be transferred to someone else?
Accumulated spending and Razer Silver earned for each account can only be used by the account holder, and is non-transferrable.
What will happen to my accumulated spending, Razer Silver, and benefits if I cancel my membership?
Your accumulated spending counter will reset and all Razer Silver earned will expire upon cancelling your membership. You will not be able to enjoy the members' privileges and will not be able to redeem Razer gear, games, and lifestyle rewards from our curated catalog via the Razer Silver catalog on Razer.com.
Is there an app that allows me to see the status of my rewards?
We do not currently have an app. However, we are constantly working on enhancing your overall experience. You may contact us at https://support.razer.com/ to share your feedback.
What are the membership levels and how does it work?
The RazerStore Rewards loyalty program consists of 3 levels.
Level 1: All members start in Level 1 upon joining the program and will automatically enjoy the privileges in RazerStore Rewards as Level 1 members.
Members earn Razer Silver for their purchases based on the level they are in at the time of purchase.
For example, if you purchase a Razer gear worth while you are in Level 1, you will earn Razer Silver based on the earn rate for Level 1. However, your accumulated spending will entitle you to be upgraded to Level 3 after the return and refund period. Your subsequent purchases will earn you Razer Silver based on the earn rate for Level 3.
Level 2: Members who spent in the calendar year will be automatically upgraded to Level 2 and will be entitled to Level 2 privileges.
Level 3: Members who spent in the calendar year will be automatically upgraded to Level 3 and will be entitled to Level 3 privileges.
To qualify for Level 2, accumulate spending of in a calendar year on eligible merchandise on Razer.com and RazerStores.
Upon the upgrade, you remain at the new level until the end of the next calendar year.
How do I achieve Level 3 status?
To qualify for Level 3, accumulate spending of in a calendar year on eligible merchandise on Razer.com and RazerStores.
Upon the upgrade, you remain at the new level until the end of the next calendar year.
Will I be downgraded to the lower membership level?
Yes. Members must maintain the accumulated spending required for each level in the calendar year to stay at the same level.
Can you give me an example of how this works?
You are upgraded to the next level when you reach the required accumulated spending for that level within the calendar year.
Upon the upgrade, members remain at the new level until the end of the next calendar year.
All accumulated spending amounts will be reset on January 1 every year. For example,
You join RazerStore Rewards any time in 2022.
When your accumulated spending reaches any time within this calendar year (2022), you are automatically upgraded to Level 2.
You will remain in Level 2 until December 31, 2023.
By the end of December 31, 2023, if your accumulated spending in 2023 is below , you will drop down to Level 1 on January 1, 2024.
If your accumulated spending in 2023 is between and , you will remain in Level 2 through to December 31, 2024.
If your accumulated spending in 2023 is and over, you will remain in Level 3 through to December 31, 2024.
What do I need to do to requalify for my level?
To requalify, you must accumulate sufficient spending for your level in the calendar year. Please see the example above.
Earning Razer Silver through RazerStore Rewards
What is Razer Silver?
Razer Silver is a loyalty rewards program, backed by Razer Inc, the world's leading lifestyle brand for gamers. You can now earn Razer Silver from buying the latest gaming gear on Razer.com and RazerStores.
When you rack up enough Razer Silver, you can redeem from a comprehensive catalog of Razer gear and game entertainment.
How much Razer Silver will I be entitled to for my purchase?
Razer Silver is awarded based on your current RazerStore Rewards level at the time of checkout.
Level 1 members are entitled to Razer Silver for every spent on eligible products. Level 2 members are entitled to Razer Silver for every spent on eligible products. Level 3 members are entitled to Razer Silver for every spent on eligible products.
Do I earn Razer Silver from in-store purchases?
Yes, eligible merchandise purchases from our RazerStores entitle you to earn Razer Silver. Simply place your orders online, select "Pickup at RazerStore" as your shipping method to earn Razer Silver.
Will I be able to redeem Razer Silver at RazerStores?
Razer Silver cannot be used at the RazerStores. You can redeem your rewards with Razer Silver from the RazerStore Rewards Catalog at Razer.com and collect them at your nearest RazerStore (except for Taiwan), subject to stock availability.
Can I exchange the reward I redeemed for cash or any other reward or Razer gear?
All rewards redeemed with Razer Silver are final and non-exchangeable.
Can I redeem merchandise with a combination of coupons and Razer Silver?
Products redeemed via the Razer Silver Rewards Catalog using coupons and the Razer Silver Redemption Catalog using Razer Silver can co-exist within a single cart provided you have enough Razer Silver in your wallet.
Are there shipping fees for the Razer gear that I have redeemed?
Shipping fees and taxes apply to all Razer gear redeemed at Razer.com. Any existing free shipping promotion will not be applicable.
Do tax and shipping fees count towards total spending in relation to the earning of Razer Silver and membership level upgrade?
Purchases of gift cards, redemptions with Razer Silver and/or gift cards, promotions, discounts, taxes, shipping, and/or handling fees are excluded from earning Razer Silver and/or accumulated spending.
What if the reward I want is out of stock on RazerStore Rewards Catalog on Razer.com?
All rewards on the RazerStore Rewards catalog are offered in limited quantities on a first-come-first-served basis. Reservations will not be possible.
If your desired reward is currently out of stock, please check back again at a later date, or consider browsing our ever-expanding Razer Silver catalog for other reward items.
Why do the Razer Silver prices of the rewards keep changing?
The Razer Silver values of our rewards are adjusted from time to time in order to:
Better reflect the current Razer Silver economy; Manage the supply and demand of rewards.
Can the Razer Silver I used for redemption be refunded back to my account?
All transactions with Razer Silver are final and irreversible.
Cancelling Your RazerStore Rewards Membership
Can I cancel my membership?
You can cancel your RazerStore Rewards membership via your Razer ID account. Kindly note that your accumulated spending counter will reset and all Razer Silver earned will expire upon cancelling your membership. You will not be able to enjoy the members' privileges and will not be able to redeem Razer gear, games, and lifestyle rewards from our curated catalog.
What will happen if I cancel my Razer ID?
The RazerStore Rewards program is tagged to your Razer ID. By cancelling your Razer ID, your membership in RazerStore Rewards will be cancelled. Your accumulated spending counter will reset and all Razer Silver earned will expire upon cancelling your membership. You will not be able to enjoy the members' privileges and will not be able to redeem Razer gear, games, and lifestyle rewards from our curated catalog.
Frequently Asked Questions
How is my product’s footprint calculated?
Our team has developed a model to calculate carbon emissions based on life cycle assessment of product categories available in the market. As details specific to each product and brand are limited, the carbon footprint calculation is an estimate. These calculations will be benchmarked against the industry average to ensure that we deliver high-quality calculations to our partners and customers.
What is the quality of the carbon offsets?
We are aware that there are still growing pains when it comes to carbon offsetting and that not all carbon credits are equal. As such, Restorify, our carbon offset program, only works with carbon offset projects certified by recognized registries. We have started to curate a diverse portfolio of high-quality carbon credit projects of which they must adhere to the following 4 principles: additionality, traceable, co-benefits and monitored
How do I know that I am contributing to carbon reduction?
Your payment represents your contribution towards our carbon offset program. Our carbon offset program has set aside carbon credits for our valued customers and will retire these carbon credits from recognized registries in advance of your purchase. The retirement of the carbon credits in advance of your purchase aims to avoid double counting and ensures carbon credits that have been set aside are responsibly utilized for the purpose of this program. More Information on the carbon credit project will be shared upon delivery of your purchase.
What do I receive from my contribution?
You will receive an electronic certificate, upon point of delivery, that provides information on your total amount of carbon emission offset and the carbon credit project that your contribution is based on.
Still need help?
Can't find a solution? Contact our Customer Service anytime.
Some Razer services have been impacted due to the unique circumstances COVID-19 has created.
We apologize for any inconvenience and appreciate your understanding during this critical time.