FAQ
- Order Information
- Shipping Information
- Privacy and Security
- Razer Silver
- Restorify
Order Information
What is my order status?
- You can view your order status by looking up your order.
When will I get my Razer.com order?
- Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email. After your order ships from our warehouse, delivery will take 2 to 10 business days. For more details, refer to Shipping Guide in Razer.com Support.
What payment methods can I use?
- We accept PayPal, Visa®, MasterCard®, American Express®, and Diner’s Club®.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Should I use spaces or dashes when I enter my credit/debit card number?
- No. Enter your credit/debit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
Does my billing address have to match the address on file with my credit card?
- Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
Why is my credit card being rejected?
- There are many possible reasons for a credit card not being accepted:
- The card is expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- A computer at either end of the transaction is having technical problems.
- If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.
Why is my debit card being rejected?
- There are many possible reasons for a debit card not being accepted:
- The card is expired.
- You have exceeded your available money in your account.
Would I be charged a cross border transaction fee?
- You may be charged a cross border transaction fee if your transaction takes place in a different country from the one where your card was issued. This cross border transaction fee is being charged by the issuing bank. You may refer to the terms and conditions for your card or contact the issuing bank for more information.
When will my credit/debit card be charged?
- For purchases of physical products, you won't be billed until your product is being prepared for shipment. This includes any preordered or backordered products.
How will the charge show up on my credit card?
- The charge for your order will appear on your credit card as: "WWW.RAZER.COM"
Can I order without a credit card?
- Yes. In addition to credit cards we accept debit card.
Do I have to pay sales tax?
- All orders are subject to sales tax or VAT according to the ship-to location. Razer will charge the corresponding sales tax or VAT upon receiving your order.
Razer does not honour tax-exempt orders and resale exemption certificates.
The price indicated includes anticipated sales tax or VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national sales tax or VAT rate will be applied on physical goods for customers based in EU countries. This sales tax or VAT may not be shown as a separate charge during checkout and may instead be included in the product price (Sales tax or VAT inclusive pricing).
How do I get a copy of my invoice?
- You can print a copy of your invoice from the Order Information page.
Click here to look up your order and print a copy of your invoice.
What do I do if I forgot my password?
How will you know where and how to send my physical product?
- If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
Shipping Information
Has my order shipped?
- Razer offers CA customers three shipping methods: Standard, Express, and Priority.
All CA orders are eligible for Standard or Express shipping.
Priority shipping may be available depending on the items purchased and the shipping address.
During check out, you will be able to select from the available shipping methods.
Pricing for shipping depends on your order subtotal, and the shipping method you select.Shipping method Delivers In Shipping cost if order total is less than CA$109 Shipping cost if order total is more than CA$109 Standard 5 - 7 Business Days CA$10 Free Express 3 - 5 Business Days CA$20 CA$10 - Your order may be split into separate shipments as items may ship from different warehouses. Each shipment may be delivered separately and on different days.
- Shipping FAQ:
- Q. How does an order qualify for Priority Shipping?
A. Priority shipping depends on item availability and the shipping address. - Q. If my order qualifies for Free shipping, can I upgrade and pay for Express or Priority shipping?
A. Yes, during checkout, you can select Express shipping, and if applicable, Priority shipping. The value of Standard shipping will apply as a discount to Express or Priority shipping. - Q. Can I upgrade the shipping method after my order has been placed?
A. Once your order is placed, it’s immediately sent to warehouse for processing, so we are unable to amend the shipping method. - Q. Will my order ship the same day the order is placed?
A. The order will ship the next Business day. Ex: If an order is placed on a Friday, it will be shipped out on Monday.
How do I get my tracking number?
- Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email.
- Delivery will take 2 to 10 business days after the order has shipped.
- To track your order:
- Go to your Order History to select your order
- Go to “Delivery Method” to view your shipment delivery information.
- If your order has shipped, you will see
and this links to your shipment delivery details including the estimated order delivery date.
Do you ship to my country?
- There are more than 30 countries where Razer.com ships to. We do not ship to freight forwarders. Please see our International Store Directory to find out if Razer.com serves your country.
Do I have to pay customs fees?
- Your order may be subject to additional taxes, duties and/or fees (including customs clearance) charged by the destination country. Please contact the destination country’s customs office for more information.
- Depending on the destination, our carrier could request additional documents from you including invoice, Identity Documents (ID information), and other information for customs clearance.
When will my backorder ship?
- Although we try to maintain stock of all items in our warehouses, occasionally an item will be backordered because it is temporarily out of stock. As soon as your order can be fulfilled, you will receive a Shipment Confirmation email. If you paid by credit card, we do not charge your credit card until we are ready to ship your order.
Can I change my shipping address?
- Your submitted order is sent to our warehouse for shipping immediately so we are unable to amend your order. If your package could not be successfully delivered, it will be returned to the warehouse and a credit will be made to your payment method.
Can I have my order delivered to an address other than my home?
- During checkout, you may select a shipping address that is different from your billing address. Please ensure that you or an authorised representative is able to receive the delivery.
For security reasons, we are unable to deliver to a PO box.
Can I change my shipment method?
- Your submitted order is sent to our warehouses for shipping immediately so we are unable to amend your order.
Do I have to be available at home to pick up items upon delivery?
- To ensure the safe delivery of your products, Razer.com requires our carriers to obtain a valid proof of delivery. Razer.com recommends that you or an authorized party receives your delivery.
RAZER SILVER & RAZERID INTEGRATION
What’s changing on 1 April, 2026?
Three updates go live on 1 April, 2026 at 12AM PT: (A) a unified earn rate of 40 Razer Silver per CA$1 spent across Razer.com, RazerStore, and Razer Gold purchases; (B) a merged membership combining razer id and Razer Silver into one program; and (C) updated digital reward redemptions.
What is the new earn rate?
Starting 1 April, 2026 at 12AM PT, all Razer ID accounts will earn a flat rate of 40 Razer Silver per CA$1 spent — replacing all previous spend-based and tier-based earning rates. Orders placed on Razer.com before this time will still earn at the previous rates.
Why is the earn rate changing?
To make the rewards system simpler, fairer, and more consistent for all members worldwide. A single fixed rate means earning Razer Silver is easier to understand, track, and plan.
I used to earn more than 40 Razer Silver per CA$1 on Razer.com. How does this affect me?
If you previously earned at a higher rate (e.g. Level 3 members), your current rate applies through 31 March. Starting 1 April, 2026 at 12AM PT, everyone moves to the new flat rate of 40 Razer Silver per CA$1. We deeply value your long-time loyalty — and this isn't the end of the perks. The new unified program replaces separate membership tiers with one consistent rewards system for all members. Going forward, look out for bonus Razer Silver opportunities, exclusive campaigns, and special benefits designed for our most dedicated members.
Does this change how I redeem Razer Silver?
Redemption works exactly as before. You can still redeem Razer Silver for Razer gear, game pins, Razer.com or RazerStore codes, and more. Digital Reward Redemptions are also updated. Selected digital third-party PIN rewards will have revised redemption values. The Razer Silver required to redeem Razer gear remains unchanged.
Will my past purchase history, order records, or Razer Silver‑earning history be affected?
No. Your order history, earn history, and transaction records remain unchanged and fully accessible.
What happens to my Razer ID account?
Your Razer ID continues to be your main login. The only change is that you no longer have a separate Razer Silver membership — everything is unified under your Razer ID. If you have a Razer ID but haven't previously enrolled in Razer Silver, you'll automatically be enrolled in the unified program starting 1 April, 2026.
Will there still be bonus Razer Silver opportunities?
Yes. Bonus Razer Silver campaigns, exclusive perks, special events, and reward opportunities will continue — and we’ll be introducing more of them in the future.
Do I need to do anything before or after 1 April 2026?
Nothing at all. Your account, Razer Silver balance, and earning ability will update automatically.
I don’t have a Razer ID. Can I still get rewards?
You’ll need a Razer ID to earn and redeem Razer Silver. Sign up and subscribe to marketing emails to receive a CA$15 welcome code.
Understanding Razer Silver
What is Razer Silver?
Razer Silver is a free-to-join loyalty program that entitles you to earn Razer Silver for eligible purchases from Razer.com, RazerStore, and Razer Gold.
Do I have to pay for the membership?
Razer Silver is a free-to-join loyalty program.
What benefits or privileges am I entitled to as a member?
Razer Silver members earn Razer Silver for eligible purchases from Razer.com, RazerStore and Razer Gold. You can redeem Razer gear, games and lifestyle rewards from our curated catalog using Razer Silver, and be rewarded with exclusive benefits and privileges.
For the full list of rewards, please visit our Razer Silver page.
What are the pre-requisites?
All you need is a Razer ID — you'll automatically be part of Razer Silver.
Is Razer Silver available in my location?
Razer Silver is currently available in Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Italy, Ireland, Japan, Korea, Latvia, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Taiwan, Thailand, United Kingdom, and United States.
Who is eligible to join Razer Silver?
This loyalty program is open to individuals who are purchasing from Razer.com and RazerStore for their personal use or for the purposes of gifting it to a recipient.
Please visit our RazerStore page at https://www.razer.com/razerstores for a complete list of RazerStore locations.
Does my membership in Razer Silver expire?
Your Razer Silver membership does not expire. Once you are a member, you remain a member.
What are the program terms and conditions?
Kindly refer to Razer Silver Terms and Conditions.
How do I qualify for free shipping?
We offer free shipping for orders fulfilled and shipped by Razer.com (excluding bulk orders, gift redemptions, and oversized items). This offer applies to shipping fees and does not include customs and handling fees where applicable. This offer is subject to change without notice. Please refer to the free shipping guide here.
Is this program General Data Protection Regulation (GDPR) compliant?
Yes. We take data protection very seriously at Razer and you can be assured that Razer Silver is a GDPR compliant program.
How do customers inquire about their personal information within Razer via GDPR guidelines?
You may refer to our Privacy Policy.
Where can I find information about the Razer Silver program?
Please visit the Razer Silver page at https://gold.razer.com/silver/about or www.razer.com/ca-en/store/rewards for more information about the program.
Joining Razer Silver
How do I join as a member?
It is free to join. Simply log in with your Razer ID or create a Razer ID account and join us here.
How will I know if I have registered successfully?
Upon successful registration, you will be able to view your membership account information including your entitlements, and available Razer Silver for redemption.
How long does it take for my Razer Silver membership to be activated?
Your membership will be activated immediately upon successful signup.
How do I update the email address used for my membership?
You may update your registered email address via your Razer ID account in just a few steps: - Log in to your account at https://razerid.razer.com/account.
- Click on 'Email'.
- Proceed with the 2-Step verification process.
- Enter and verify your new email address.
How do I update my personal details after I have joined as a member?
You may update your personal details via your Razer ID account.
Where can I find all my membership account information and benefits?
You can log in to your Razer ID account at https://www.razer.com/ca-en/store/rewards/membership to view your membership account information including your entitlements, and available Razer Silver for redemption.
Why should I opt-in to marketing messages?
By opting in to marketing messages, you will receive first-hand updates on upcoming promotions, exclusive events, and offers available only to Razer Silver members. If you choose to opt out of marketing messages, you may update your preferences in the Razer ID portal with just a few easy steps: - Log in to your account at https://razerid.razer.com/account.
- Click on 'Notifications'.
- Update your selection (select or check the Razer.com option) and click on 'Save'.
How do I opt-in to marketing messages?
You may update your preferences via your Razer ID account with just a few easy steps: - Log in to your account at https://razerid.razer.com/account.
- Click on 'Notifications'.
- Update your selection (select or check the Razer.com option) and click on 'Save'.
How do I opt-out of marketing messages?
You may update your preferences via your Razer ID account with just a few easy steps: - Log in to your account at https://razerid.razer.com/account.
- Click on 'Notifications'.
- Update your selection (uncheck the Razer.com option) and click on 'Save'.
How do I unsubscribe from marketing messages?
You may do so by clicking on the 'unsubscribe' link in any of our marketing messages. Alternatively, you may update your preferences via your Razer ID account with just a few steps: - Log in to your account at https://razerid.razer.com/account.
- Click on 'Notifications'.
- Update your selection (uncheck the Razer.com option) and click on 'Save'.
Earning Razer Silver
What is Razer Silver?
Razer Silver is a loyalty rewards program, backed by Razer Inc, the world's leading lifestyle brand for gamers. You can now earn Razer Silver across Razer.com, RazerStore, and Razer Gold purchases. When you rack up enough Razer Silver, you can redeem from a comprehensive catalog of Razer gear and game entertainment.
How much Razer Silver will I be entitled to for my purchase?
Earn 40 Razer Silver for every CA$1 spent on eligible purchases across Razer.com, RazerStore, and Razer Gold. Razer Silver is awarded on eligible transactions only. The amount of Razer Silver awarded excludes taxes and shipping, and may differ depending on country or region.
Do I earn Razer Silver from in-store purchases?
Yes. You are now able to earn Razer Silver from in-store purchases. Every US$1 spent in-store earns you 30 Razer Silver. Razer Silver earned will be based on the actual spend and will be credited to your account after the return and refund period (For USA, 14 days upon proof-of-delivery or pickup in-store. For London, 28 days upon proof-of-delivery or pickup in-store). You may also place your orders online, select "Pickup at RazerStore" as your shipping method to earn Razer Silver.
Please visit our RazerStore page at https://www.razer.com/razerstores for a complete list of RazerStore locations.
What is the maximum amount of Razer Silver that I can accumulate in my account?
Your account can hold up to a maximum of 1,500,000 Razer Silver at any one time. We recommend that you utilize your existing Razer Silver before they expire.
Does Razer Silver expire?
Razer Silver earned within a single month will expire after 12 months at the end of the month. You may check your expiring balances in your Account Summary. Whenever you redeem a reward, your oldest Razer Silver will always be utilized first. If you make a return after Razer Silver has been credited to your account, the corresponding Razer Silver will be deducted from your account. If you make a return for part of your order after Razer Silver has been credited to your account, the corresponding Razer Silver will be deducted from your account.
What if the Razer Silver that I have earned is not reflected in my wallet?
- Please check that:
You have met the program criteria;
You have clicked on the "Claim Now" button (if applicable);
You have not exceeded the 1,500,000 Razer Silver balance limit.Razer Silver earned will be based on the actual spend and will be credited to your account after the return and refund period (For USA, 14 days upon proof-of-delivery or pickup in-store. For London, 28 days upon proof-of-delivery or pickup in-store) https://www.razer.com/ca-en/legal/returns-refunds
If you encounter any issues, please submit a support ticket to: https://support.razer.com/.
Redeeming Razer Silver
Where can I redeem Razer gear using Razer Silver?
Please refer to the following catalog for redemption: - Razer Silver Catalog: https://gold.razer.com/silver/redeem
Will I be able to redeem Razer Silver at RazerStores?
You can redeem your rewards with Razer Silver from the Razer Silver Catalog at Razer.com and collect them at your nearest RazerStore, subject to stock availability. You can redeem in-store vouchers with Razer Silver from the Razer Silver Catalog to be used in respective RazerStores. Promotions are not stackable.
Can I exchange the reward I redeemed for cash or any other reward or Razer gear?
All rewards redeemed with Razer Silver are final and non-exchangeable.
Are there shipping fees for the Razer gear that I have redeemed?
Shipping fees and taxes apply to all Razer gear redeemed at Razer.com. Any existing free shipping promotion will not be applicable.
Do tax and shipping fees count towards total spending in relation to the earning of Razer Silver and membership level upgrade?
Purchases of gift cards, redemptions with Razer Silver and/or gift cards, promotions, discounts, taxes, shipping, and/or handling fees are excluded from earning Razer Silver and/or accumulated spending.
What if the reward I want is out of stock on Razer Silver Catalog on Razer.com?
All rewards on the Razer Silver catalog are offered in limited quantities on a first-come-first-served basis. Reservations will not be possible. If your desired reward is currently out of stock, please check back again at a later date, or consider browsing our ever-expanding Razer Silver catalog for other reward items.
Why do the Razer Silver prices of the rewards keep changing?
The Razer Silver values of our rewards are adjusted from time to time in order to: Better reflect the current Razer Silver economy; Manage the supply and demand of rewards.
Can the Razer Silver I used for redemption be refunded back to my account?
All transactions with Razer Silver are final and irreversible.
Cancelling Your Razer Silver Membership
Can I cancel my membership?
Razer Silver is automatically included with your Razer ID. If you'd like to opt out, you can delete your Razer ID account, or simply shop on Razer.com or at RazerStore as a guest without signing in.
Frequently Asked Questions
How is my product’s footprint calculated?
- Our team has developed a model to calculate carbon emissions based on life cycle assessment of product categories available in the market. As details specific to each product and brand are limited, the carbon footprint calculation is an estimate. These calculations will be benchmarked against the industry average to ensure that we deliver high-quality calculations to our partners and customers.
What is the quality of the carbon offsets?
- We are aware that there are still growing pains when it comes to carbon offsetting and that not all carbon credits are equal. As such, Restorify, our carbon offset program, only works with carbon offset projects certified by recognized registries. We have started to curate a diverse portfolio of high-quality carbon credit projects of which they must adhere to the following 4 principles: additionality, traceable, co-benefits and monitored
How do I know that I am contributing to carbon reduction?
- Your payment represents your contribution towards our carbon offset program. Our carbon offset program has set aside carbon credits for our valued customers and will retire these carbon credits from recognized registries in advance of your purchase. The retirement of the carbon credits in advance of your purchase aims to avoid double counting and ensures carbon credits that have been set aside are responsibly utilized for the purpose of this program. More information on the carbon credit project will be shared upon delivery of your purchase.
What do I receive from my contribution?
- You will receive an electronic certificate, upon point of delivery, that provides information on your total amount of carbon emission offset and the carbon credit project that your contribution is based on.