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REVIEWS POLICY
Last modified: May 2026Reviews on razer.com come from verified purchases. We do not edit, suppress, or reorder reviews based on sentiment. Reviews are displayed most recent first, and all eligible reviews — positive and negative — are published subject to the criteria set out in this policy.
Our full internal operating procedures are set out in the Reviews Moderation Policy, available to Razer team members on the internal policy portal.
Reviews are published in chronological order, most recent first.
We do not remove or suppress reviews solely because the reviewer gave a low star rating or expressed negative sentiment about a product.
Review rejection notification: If a review is rejected for non-compliance with this Reviews Policy, Razer will notify the reviewer by email and provide the reason for rejection, unless notification is not required, not permitted under applicable law, or not technically feasible.
Razer’s response does not modify the original review. The reviewer’s words and rating remain exactly as submitted.
- 1. Overview
Razer is committed to providing shoppers with honest, complete, and trustworthy product reviews. This policy explains who can post a review, how reviews are moderated, when a review may be removed, and how your personal data is handled in the process.
- 2. Eligibility to Post
To submit a review on razer.com, you must meet all of the following criteria:
You have purchased the product directly from razer.com and your purchase can be verified. You are the individual who used the product and are writing about your own first-hand experience. You are at least 18 years of age, or the age of majority in your jurisdiction if higher. You are not a Razer employee, contractor, or agency partner involved in the development, marketing, or sale of the product being reviewed, unless your affiliation is clearly and prominently disclosed.
- 3. Moderation Criteria
All submitted reviews are assessed against the following criteria before publication. Reviews are evaluated on content alone — star rating is never a factor in the approve or reject decision.
Reviews are submitted voluntarily by customers who purchased the relevant product; Razer does not condition review invitations, publication, moderation, sorting, or visibility on whether a review is positive or negative; Where a review is collected or published in circumstances involving a material connection between the reviewer and Razer, that connection will be clearly disclosed alongside the relevant review.
Authentic experience — the review reflects a genuine first-hand interaction with the product. On-product relevance — the content relates to the specific SKU being reviewed, not shipping, packaging, or an unrelated product. Readability — the review is legible and communicates a coherent experience. Compliance — the content does not breach any of the removal grounds set out in Section 4.
We do not edit, alter, or paraphrase the reviewer’s words or star rating. We do not reorder or filter reviews by sentiment. We do not suppress authentic negative reviews. We do not selectively solicit only positive reviews.
- 4. Removal Grounds
A review may be rejected at submission or removed after publication only if it meets one or more of the following grounds. Each removal is logged in our moderation system with a reason code. Code Ground What this means R01 Fake or Inauthentic The review shows signals of non-purchase, fabricated or misleading AI-generated content, templated copy, or an incentivised submission that has not been disclosed. R02 Off product The review discusses a different SKU, a shipping experience, or the website rather than the product itself. R03 Abuse or Hate Speech The review contains slurs, harassment, threats, or attacks on any protected characteristics. R04 Personal Information The review includes personal data — such as full names, contact details, or order IDs — that cannot be safely redacted without altering the substance of the review. R05 Legal or Safety Claim The review makes an unsubstantiated legal, medical, safety, or regulatory claim that may require further internal assessment before publication. R06 Spam or Competitor Promotion The review includes promotional links, discount codes, competitor brand promotion, or appears to be bulk-posted content.
- 5. Razer’s Right to Respond
Razer may respond to any review on razer.com. At Razer, your feedback drives us to be better. If you submit a review on Razer.com that raises a concern or complaint, a member of our support team may reach out to you directly using the contact details associated with your order or review to better understand your experience or to work toward a resolution. This outreach is intended solely to address your feedback and improve our products and services — we will never ask you to modify or remove your review as a condition of any remedy offered.
Responses are by Razer’s Customer Support or Customer Excellence teams. Responses acknowledge the reviewer’s experience, offer a resolution path, and direct the reviewer to appropriate support channels where relevant. Responses do not alter, dispute, or attempt to override the substance of the review. Where an issue has been resolved, Razer may invite the reviewer to update their review. This is entirely at the reviewer’s discretion.
- 6. Personal Data & Erasure Requests
- What data we collect
When you submit a review, Razer collects the following information: Your display name or username (as you choose to publish it) Your verified purchase record, used solely to confirm eligibility The content of your review, including any photos or videos attached Your device and browser metadata, for fraud and authenticity detection
Your full name, email address, and order details are not published alongside your review. They are held securely in our systems and are accessible only to authorised Razer personnel. - How we use your data
We use the data you provide to verify purchase eligibility, moderate content for compliance, respond to your review where appropriate, and meet our obligations under applicable consumer protection and data privacy laws. We do not sell, rent, or share your personal data with third-party advertisers. Review data may be shared with our moderation technology partner solely for the purposes of verification, moderation, and publication. - Legal bases (GDPR / PDPA)
Processing Activity Legal Basis (GDPR) Applicable Framework Verifying purchase eligibility Legitimate interests (preventing fake reviews) GDPR Art. 6(1)(f) · PDPA (SG) s. 18(b) Publishing your review Consent (submission of your review) GDPR Art. 6(1)(a) · PDPA (SG) s. 13 Moderation and fraud detection Legitimate interests (platform integrity) GDPR Art. 6(1)(f) · PDPA (SG) s. 18(b) Legal compliance (audit logs) Legal obligation GDPR Art. 6(1)(c) · PDPA (SG) s. 18(1) - Your rights
Depending on your jurisdiction, you may have the following rights regarding the personal data associated with your review: Access — request a copy of the personal data we hold about you in connection with your review. Correction — request that inaccurate personal data be corrected. Erasure — request that your review and associated personal data be deleted (see below). Restriction — request that we limit how we process your data in certain circumstances. Portability — request your data in a machine-readable format (GDPR only). Objection — object to processing based on legitimate interests.
- Erasure requests
You may request erasure of your review and associated personal data at any time by contacting our Data Protection Officer at [email protected] with the subject line “Review Erasure Request” and your order reference number. Razer will process your request within one month or such other timeframe as required under applicable law. The following conditions apply: Upon a valid erasure request, your review will be removed from publication and your associated personal data deleted from our active systems. Anonymised or aggregated data derived from your review (such as product star averages) may be retained as it no longer constitutes personal data. Where Razer is under a legal obligation to retain certain audit records — including records required under FTC, DMCC, or Omnibus Directive compliance — those records may be retained in accordance with the applicable retention schedule, with access restricted to authorised compliance personnel only. Erasure may be restricted or delayed where the review forms part of an ongoing legal or regulatory investigation.
Questions about your data?
Contact our Data Protection team at [email protected]. Our full Privacy Policy is available at https://www.razer.com/tw-zh/legal/customer-privacy-policy.
- What data we collect
- 7. Contact & Policy Updates
This policy is reviewed annually or whenever a material change in applicable law requires an update. The version number and date at the top of this document indicate the current version. If you have a question, please contact:
- Privacy and data erasure: [email protected]
- All other enquiries: https://mysupport.razer.com