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PRODUCT DISCLOSURE SHEET(READ THIS PRODUCT DISCLOSURE SHEET BEFORE YOU DECIDE TO TAKE OUT RAZER PAY™. BE SURE TO ALSO READ THE RAZER PAY TERMS OF SERVICE.)
Tampering may be a criminal offence and RAZER will not honour any Transaction and benefits, if your E-Wallet Account has been tampered with. RAZER shall have the right to recover all reasonable cost, expenses, losses and damages suffered or incurred by RAZER \(including all reasonable legal expenses\) as a result of you altering or interfering or allowing a third party to alter or interfere with your E-Wallet Account. You must immediately notify Customer Care Support and report to the authorities of any loss, fraud, suspected fraud, dishonest use or theft of your Mobile Device or any illegal use of your E-Wallet Account. You will be liable for all charges incurred in relation to the fraudulent use of the services, in the event of your lost/stolen Mobile Device until we receive notification from you as stated above for suspension of your E-Wallet Account. INDEMNITY You agree to indemnify and hold RAZER, and its subsidiaries, affiliates, officers, agents, co-branders or other partners and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of Content you submit, post to, transmit or make available through the Service, your usage of the E-Wallet Account, Service and RAZER’s website, your violation of the Terms of Service, your violation of any rights of any other person, or your breach of any applicable law or regulation. You shall defend and pay all costs, damages, awards, fees \(including any reasonable legal fees\) and judgments awarded against RAZER arising from the above claims, and shall provide RAZER with notice of such claims, full authority to defend, compromise or settle such claims, and reasonable assistance necessary to defend such claims, at your sole expense. NO RESALE OF SERVICE You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the usage or access of the Service. GENERAL PRACTICES REGARDING USE AND STORAGE You acknowledge that RAZER may in its sole discretion establish general practices and limits concerning use of Service, including without limitation the manner in which the Service may be used. You acknowledge that RAZER reserves the right to terminate and/or delete accounts that are inactive for an extended period of time. 12.A ANTI-MONEY LAUNDERING, ANTI-TERRORISM FINANCING AND PROCEEDS OF UNLAWFUL ACTIVITIES ACT 2001 \(AMLATFPUAA\) & FINANCIAL SERVICES ACT 2013 \(FSA\). RAZER acknowledges that the information and documentation collected by RAZER from you relating to your E-Wallet Account as a user of Razer Pay™ will be used and/or disclosed in accordance to the secrecy provisions under the Financial Services Act 2013 \(FSA\). RAZER shall comply in all material respects with the all applicable laws, regulations, guidelines and policies relating to AMLATFPUAA. FEES AND CHARGES \(SERVICE FEES\) You shall pay the prevailing service fees for each of the Transaction as listed below. The applicable fees and charges shall be based on RAZER’s prevailing rates notified to you from time to time. You shall be responsible for any other charges for any Transactions, and for any other charges that RAZER may impose from time to time. You shall be responsible for all related fees and/or charges imposed by any third-party facilities, including Banks and service providers, to perform Add Fund, Fund Transfer, Payment and Cash-Out Transactions. Fees and Charges Rates Activity Fees & Charges Cash-Out through Bank account RM 2 per Transaction You will need to provide all equipment necessary to access the Razer Pay™ app, Website and the Services on the Internet and be liable for payment for your local telephone call and data charges at the rates published by the telecommunication provider with whom you make your local calls, or any other internet access charges to which you may be subjected to. If your equipment does not support relevant technology including but not limited to encryption, you may not be able to use certain Services or access certain information of the Website or Razer Pay™ app. REFUND POLICY If you request for refund for any Transaction completed under the Service, you may contact Customer Care Support. Subject to RAZER determining to its satisfaction that your money was wrongly deducted from your E-Wallet Account by RAZER due to a technical error, RAZER will refund to your E-Wallet Account such money which was wrongly deducted. You may only receive a refund which is subject to RAZER’s sole discretion at all times, for the following Service: Add Fund; Payment; and/or Fund Transfer. You shall be required to contact the respective merchants for a refund for products purchased from the merchants using Razer Pay™ as a payment instrument. In the event that RAZER decides that you are entitled to a refund on instruction of the Merchant, the sum of the refund \(if any\) may be remitted to you within thirty \(30\) working days, via a rebate into your E-Wallet account. RAZER will not be liable for any delay in refunds caused by the Merchants. In the event your Account Balance would exceed the E-Wallet Limit after the completion of the refund process, the refund process will automatically fail. You would then be required obtain a different refund method or process from the merchant. DISPUTED TRANSACTION The payment notification issued by RAZER confirming any transaction performed by you shall be conclusive evidence of such transaction, and the funds as displayed on your E-Wallet Account shall be conclusive evidence of the funds available in your E-Wallet Account. If you discover, in your view, any error or discrepancy in your E-Wallet Account, you must contact the Customer Care Support within fourteen \(14\) days from the date of the disputed transaction, failing which, you shall be deemed to have accepted the accuracy of your Transaction. If it is revealed in the course of RAZER’s investigation that the disputed Transaction was indeed made in error by us \(as may be determined by RAZER\), RAZER will refund the disputed sum to your E-Wallet Account upon completion of the investigation which will RAZER will endeavour to not exceed thirty \(30\) days from your complaint. RAZER reserves its right not to refund any disputed amount to you if RAZER believes that you have acted contrary to these Terms of Service. You hereby agree and consent to the disclosure and release by RAZER of any information in the possession of RAZER relating to you, the particulars of the Transaction\(s\) or any designated account relating to the Transaction\(s\) for the purpose of investigating any claim or dispute arising out of or in connection with the Transaction\(s\) under the Service which consent shall survive the termination of the Service. You hereby agree that in the event of a dispute or claim of any nature arising in respect of any Transaction, the records of the Transaction\(s\) available from RAZER shall be used as a reference and shall be the sole basis of settling the aforesaid dispute or claim. TERMINATION & SUSPENSION Where RAZER suspects that you may be engaging in any restricted activities as set out in these Terms of Service or may be in breach of any of the representations and warranties, we may, without any liability to you, take the following action\(s\) as we deem necessary: report any suspicious or illegal activity to the relevant authorities; cancel or refuse any Transactions; suspend or close any E-Wallet Accounts or terminate this agreement pursuant to the Terms of Service and/or the Services or part thereof provided to you; withhold/ forfeit/ withdraw any cash back/ monies/ reward which may release/ have been released to you pursuant to any promotion campaigns/ activities/ refund process; apply, at our sole discretion, prevention and detection procedures and refuse the execution of Transactions; or take further steps as we, in our reasonable discretion, may deem necessary, including taking legal action against you. The suspension of the Service with respect to a particular breach shall not in any prejudice or prevent RAZER from exercising its right to terminate this Agreement and the Services with respect to the same breach. Notwithstanding anything to the contrary, RAZER may at any time, for any reason whatsoever and without any liability to you: suspend the Services or part thereof provided to you; and/or terminate this Terms of Service and/or the Services or part thereof provided to you, by giving written notice to you. You may at any time discontinue the use of the Service by contacting our Customer Care Support who shall assist you with the refund of Available Balance in your E-Wallet Account subject to the terms and conditions determined by RAZER. RAZER shall confirm the unutilised Available Balance in your E-Wallet Account and refund monies due to you within 30 days subject always to RAZER receiving a duly completed Refund Form together with the relevant documents made available to you through your registered email by our Customer Care Support and security verification and provided always that there are no pending disputes, claims or lawful reason for us to hold on or retain any sum. You agree that RAZER may in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You also agree that any termination of your access to the Service under any provision of this Terms of Service may be effected without prior notice and acknowledge and agree that RAZER may in its sole discretion immediately deactivate or delete your E-Wallet Account and all related information and files in your E-Wallet Account and/or bar any further access to such files or the Service. Further, you agree that RAZER shall not be liable in any way to you or any third-party for any termination of your access to the Service. RAZER shall be entitled to immediately suspend or terminate your use of the Service \(or any part thereof, including any benefits under the Service\) and your access to the E-Wallet Account, with or without any notice to you, upon the happening of any of the following events:- if in the reasonable opinion of RAZER, there is dishonesty, suspected fraud, illegality, criminality or misrepresentation in the conduct of your E- Wallet Account or your use of the Services; if you are in breach or RAZER have reasonable grounds to believe that you have breached any of the provisions of these Terms of Service and/or any applicable terms and conditions of any new services as may be provided by RAZER from time to time, or have engaged in any conduct prejudicial to RAZER or if in the opinion of RAZER, your acts are prejudicial to RAZER’s interest; if you are in breach of any acts, statutes, laws, by-laws, rules and / or regulations imposed by any party, regulatory body or government agency; if you have submitted false documents or have declared false information during your application for the Service; if you have acted in bad faith or with malicious intent; if your name is listed under any regulatory watchlist \(including but not limited to listing related to terrorism and terrorism financing under the AMLA; and/or if you fail to provide any additional information which RAZER may request from you from time to time for it to provide the Services to you. Consequences of Termination / Suspension Upon termination of the Service by RAZER, RAZER may notify you of such termination whereupon, you must ensure that you provide to RAZER the correct bank account details and any other information as may be required by RAZER to enable RAZER to refund the Available Balance to your bank account within thirty \(30\) working days upon receipt of the correct bank account details and any other information as may be required by RAZER. If RAZER terminates or suspends the Service or any part thereof pursuant to Clause 16\(e\), RAZER shall not be obliged to refund the Available Balance until and unless clearance has been obtained from the relevant authorities, if applicable. The provisions of this Clause 16\(g\) are without prejudice to RAZER’s other rights and remedies under these Terms of Service or at law. Reactivation In the event the Account and/or Service has been suspended and you request for reactivation of the same, RAZER may at its absolute discretion reactivate the Account. In the event your E-Wallet Account is terminated or suspended by RAZER due to fraudulent, illegal or unlawful transactions including but not limited to breaches of any law \(including but not limited to the Financial Services Act 2013 and/or AMLATFPUAA or any regulation and/or guidelines made thereunder\), it shall be lawful for RAZER to retain for an indefinite period or release to the relevant authorities all monies in the E-Wallet Account in accordance with applicable legislation, regulation and/or guidelines. You shall not be entitled to claim any form of compensation for any loss arising therefrom from RAZER. DEALINGS WITH THIRD PARTIES Your correspondence or business dealings with, or participation in promotions of, other parties found on or through the Service \(including without limitation advertisers and other users of the Service\), including Fund Transfer, Payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such other party. You agree that RAZER shall not be responsible or liable in any way for any loss or damage of any sort incurred as the result of any such dealings with such other parties, as the result of the presence of such other parties on the Service, or as the result of the use of the Service in any way by such other parties. You agree not to hold RAZER liable in any manner whatsoever in the event of a dispute between you and a Merchant or other third parties unless it is manifest that such dispute arose from a breach, default or error or omission on our part under these Terms of Service. INTELLECTUAL PROPERTY RIGHTS You acknowledge and agree that the Service and any necessary software/system used in connection with the Service contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that Content contained in sponsor advertisements or information presented to you through the Service or advertisers is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorized by RAZER or advertisers, you agree not to modify, adapt, rent, lease, loan, sell, distribute or create derivative works based on the Service, the software or the Content \(excluding Content owned by you\), in whole or in part. You acknowledge and agree that the Services and Razer Pay™ are protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws. All rights are expressly reserved. You are only allowed to use Razer Pay™ and the Services as set out in the Terms of Service, and nothing on the Razer Pay™ and/or the Services shall be construed as conferring any license or other transfer of rights to you of any intellectual property of other proprietary rights of RAZER. RAZER respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright, trademark or other intellectual property infringement, please provide RAZER Customer Care Support, the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property interest; a description of the intellectual property right that you claim has been infringed; a description of where the material that you claim is infringing is located on the Website; your address, telephone number, and email address; a statement by you that you have a good faith belief that the disputed use is not authorized by the intellectual property right owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the intellectual property right owner or authorized to act on the intellectual property right owner's behalf. DISCLAIMER OF WARRANTIES YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS OF SERVICE, ALL REPRESENTATIONS, CONDITIONS AND WARRANTIES \(WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE\) INCLUDING BUT NOT LIMITED TO THE AVAILABILITY, ACCESSIBILITY, TIMELINESS AND UNINTERRUPTED USE OF THE SERVICE; SEQUENCE, ACCURACY, COMPLETENESS, TIMELINESS OR THE SECURITY OF ANY DATA OR INFORMATION PROVIDED TO YOU AS PART OF THE SERVICE; ANY IMPLIED WARRANTY OF MERCHANTABILITY; ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; ANY IMPLIED WARRANTY OF NON-INFRINGEMENT; AND ANY IMPLIED WARRANTY ARISING OUT OF THE COURSE OF DEALING, CUSTOM OR USAGE OF TRADE WITH RESPECT TO THE SERVICE PROVIDED BY RAZER EXPRESSLY EXCLUDED. THE REPRESENTATIONS, CONDITIONS AND WARRANTIES SET FORTH IN THIS TERMS OF SERVICE WITH RESPECT TO THE SERVICE ARE THE ONLY REPRESENTATIONS, CONDITIONS AND WARRANTIES MADE BY RAZER. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM RAZER OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS OF SERVICE \(SAVE FOR ANY FRAUDULENT MISREPRESENTATION BY RAZER\). CUSTOMER CARE SUPPORT WILL USE COMMERCIALLY REASONABLE EFFORTS TO PROVIDE THE CUSTOMER SUPPORT SERVICES IN A PROFESSIONAL MANNER BUT CANNOT GUARANTEE THAT EVERY QUESTION OR PROBLEM RAISED BY YOU CAN OR WILL BE RESOLVED. LIABILITY RAZER will use reasonable endeavours to ensure that the Service is secured and cannot be accessed by unauthorised third parties. You shall be solely responsible for any and all consequences of use or misuse of your E-Wallet Account, password, Pin, login and/or security credentials. You shall be responsible for all losses and payments \(this includes any transaction carried out without your authority\) due to your negligence or where you have acted fraudulently. For avoidance of doubt negligence shall be deemed to include failure to observe any of your security duties referred to in these Terms of Service. You will not be liable for any losses caused by system glitches, technical error or other operational issues encountered at RAZER, Merchants or other relevant parties involved in the provision of this Service. You expressly understand and agree that RAZER shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses \(even if RAZER has been advised of the possibility of such damages\), resulting from: \(i\) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into as a result of your reliance on misrepresentation by any third party; \(ii\) unauthorized access to or alteration of your transmissions or data by any third party; or \(iii\) any actions taken by you based on statements or conduct of any third party of the service. DISCLAIMERS AND EXCLUSIONS YOU ACKNOWLEDGE THAT THE DISCLAIMERS AND EXCLUSIONS OF LIABILITY REPRESENTS A FAIR AND REASONABLE ALLOCATION OF THE RISKS AND BENEFITS OF THE AGREEMENT BETWEEN RAZER AND YOU, TAKING ALL RELEVANT FACTORS INTO CONSIDERATION, INCLUDING WITHOUT LIMITATION THE VALUE OF THE CONSIDERATION PROVIDED BY YOU TO RAZER AND THE AVAILABILITY AND COSTS OF INSURANCE WITH RESPECT TO THE SAID RISKS. YOU FURTHER AGREE THAT THESE DISCLAIMERS AND LIMITATIONS SHALL BE ENFORCEABLE TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. NOTICE Notices to you may be made via your Razer Pay™ ID. RAZER may also provide notices of changes to the Terms of Service or other matters by displaying notices or links to notices, to you via your Razer Pay™ ID. You agree that such notices, will constitute sufficient and adequate notice to you of the matters contained therein. All notices, requests and/or other communications from you to RAZER under these Terms of Service shall be communicated to our Customer Care Support. If you have any enquiry or complaint which is not addressed by RAZER, you may contact the following bodies at: Bank Negara Malaysia Laman Informasi Nasihat dan Khidmat \(LINK\) \(Walk-in Customer Service Centre\) Ground Floor, D Block, Jalan Dato' Onn 50480 Kuala Lumpur Contact Centre \(BNMTELELINK\) Tel: 1-300-88-5465, \(Overseas: 603-2174-1717\) Fax: 603-2174-1515 E-mail: [email protected] Ombudsman for Financial Services \(664393P\) \(Formerly known as Financial Mediation Bureau\) Tingkat 14, Main Block, Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur. CONTACT DETAILS If you have any requests, inquiries or feedback to RAZER on this Terms of Service, kindly contact our Customer Care Support at https://support.razer.com/razer-pay/contact-us/ or +60 16 299 2023. GENERAL INFORMATION The Terms of Service constitute the entire agreement between you and RAZER and governs your use of the Service, superseding any prior understandings and agreements between you and RAZER and any previous statements or representations from either party to the other party. You also may be subjected to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. The Terms of Service and the relationship between you and RAZER shall be governed by the laws of Malaysia without regard to its conflict of law provisions. You and RAZER agree that any dispute arising out of or in connection with this Terms of Service, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Malaysia in accordance with the Arbitration Rules of the Asian International Arbitration Centre \("AIAC Rules"\) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The failure of RAZER to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision and to construe such provision to the maximum extent permitted by law so as to render that provision valid and enforceable and that the other provisions of the Terms of Service shall remain in full force and effect. Any translation of these Terms of Service is provided solely for your convenience and is not intended to modify these Terms of Service. In the event of a conflict between the English version of these Terms of Service and a version in a language other than English, the English version will prevail.
What is this product about? Razer Pay™ is an e-wallet app \(electronic wallet that holds e-money\) offered by MOL AccessPortal Sdn Bhd. What are the fees and charges I have to pay? Service fee for Cash Out through your Bank Account – RM2 What are the key terms and conditions of this product? One E-Wallet Account per one user with a valid MyKad/Passport. We are implementing this by ensuring each MyKad number \(or Passport\) can only be registered once. Fees Free sign up and transfer \(subject to adherence to BNM regulations\) Service Fee: Transfer to bank \(“Cash Out”\) charges are RM 2.00. Termination Email or call customer care for E-Wallet Account termination. Yhe balance of funds in the E-Wallet account shall be refunded to the user within thirty \(30\) business days subject to confirmation by Razer of the unutilised Available Balance and Razer receiving a duly completed Refund Form together with the relevant documents made available to you through your registered email by our Customer Care Support and security verification, provided always that there are no pending disputes, claims or lawful reason for us to hold on or retain any sum. Amendment to our Terms of Service Razer may at any time vary, amend, withdraw, substitute or remove any of the terms of service governing the use of Razer Pay™. Any such amendment shall be effective twenty-one \(21\) days after the revised terms have been posted on the Razer Pay application or website. If you do not accept and agree to any of the aforementioned terms of service, you should immediately stop accessing and using the Razer Pay service. Razer Pay™ Users are responsible for ensuring sufficient funds in the E-Wallet Account before effecting any transactions. You must read our entire Terms of Service and pay close attention to our disclaimer of warranties. You should immediately cease your use of Razer Pay™ if at any time you disagree with the Terms of Service herein. What are the major risks? Should your mobile device be stolen or lost, you should notify us immediately at https://support.razer.com/razer-pay/contact-us/ or +60 16 299 2023, Mondays to Sundays from 7am to 10pm. Your device can only be logged in by you through your known password. Transactions should only be done by you, as the sole authorised user, with confirmation through payment Pin. Should you disclose your passcode, password and payment pin, there will be unforeseen risks. i.e. A 3rd party may be able to gain access to your mobile device to make payments, transfers, and access your personal information. Disclosure of personal information such as PIN to an unauthorised person may lead to an unauthorized use of the E-Wallet Account and monetary loss to the user, which Razer will not be liable nor accountable for. If you breach any of the Razer Pay™ Terms of Service, Razer shall be entitled to block, suspend, revoke and/or terminate of your E-Wallet Account. In addition to the events of default by you, Razer may at our sole absolute discretion, limit, block, suspend or terminate your E-Wallet account if we detect any unusual, irregular, suspicious, fraudulent, or unauthorized activity on your E-Wallet Account; or suspect misuse of your E-Wallet Account; If you have lost your Mobile Device containing your E-Wallet Account, we recommend you contact Customer Support immediately to suspense your E-Wallet Account This is to protect your balance in your E-Wallet account. What do I need to do if there are changes to my contact details? You will be able to change your mobile number and your nickname in app. For other changes, you should inform us of any change through written correspondences \(https://support.razer.com/razer-pay/contact-us/\) or make use of in-app capabilities to change your personal details. Where can I get further information?
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