Effective Date: 19 December 2017
MOL AccessPortal Sdn. Bhd. (“MOL”) is committed towards protecting the privacy of our affiliates/ members/customers Personal Information* in accordance with the Personal Data Protection Act 2010.
- Types of Personal Information which we collect;
- How we collect your Personal Information;
- How we use your Personal Information;
- Who we disclose your Personal Information; and
- Your right to access and update the Personal Information.
Types of Personal Information which we collect
How we collect your Personal Information
We collect your Personal Information to operate efficiently and offer you the best customer experiences with our products and/or services. We may collect your Personal Information from yourself and from a variety of sources, including but not limited to:
- through your verbal, written and e-mail communications with us and/or our authorized agents;
When you access our websites, please be aware that your IP address and information about your visit (such as time stamp, date, duration etc) will be automatically picked up by MOL’s systems, a small data files in the form of "cookie" or other similar technologies may be attached. Cookies are pieces of information that websites transfer to your computer or other device for record-keeping purposes. Our websites may also contain links to third parties websites and when you leave our websites we shall not be responsible for such third parties websites and information which you made available to such third parties websites.
How we use your Personal Information
We collect, use, and/or process your Personal Information for the following purposes:
- to notify you about important changes/developments to the products and/or services features;
- to comply with regulatory requirements and provide assistance to law enforcement agencies;
- to prevent, detect or prosecute cases of fraud/criminal in nature;
- to protect MOL’s interests and other related purposes.
You may inform us at any time if you do not wish to receive marketing materials from us, any entities and business units within the MOL group in and outside Malaysia.
Who we disclose your Personal Information
Notwithstanding that MOL treats your Personal Information as private and confidential, the Personal Information may be disclosed, disseminated and/or transferred to for the following parties:
- entities and business units within MOL group in and outside Malaysia;
- licensees, business partners and third parties service providers;
- agent or contractors acting on our behalf or appointed by us to act on our behalf;
- any parties authorized by you.
Security measures adopted to protect Personal Information
MOL protects your Personal Information against unauthorized access, use or disclosure. MOL keeps, protects and processes your Personal Information in a secure manner by maintaining physical, electronic and procedural safeguards, in compliance with applicable regulations.
We ensure that access of MOL employees to the Personal information which you have provided to us is limited to authorised employees who are trained in handling your information. These authorised personnel are required to ensure the confidentiality of your information and to respect your privacy at all times.
Retention of your Personal Information
Your obligation to supply Personal Information
For us to process your application for products and/or services offered by MOL, you are required to provide the necessary Personal Information as indicated in the application or service request forms. Notwithstanding that, you may opt to limit the disclosure, retention and use of your Personal Information by contacting us through the avenues provided under Clause (j). However, should you decline to provide any such obligatory Personal Information, we may not be able to process your application/request or provide you with our products and/or services.
Your right to access and correct the Personal Information
You are responsible to ensure that the Personal Information which you provide to us is accurate, complete, not misleading and up to date. If you wish to have access to your Personal Information in our possession, or where you are of the view that such Personal Information held by us is inaccurate, incomplete, misleading or, not up-to-date, you may make a request to us through the avenues provided under Clause (j).
We will use our reasonable efforts to comply with your request to access and/or correct your Personal Information within 21 days of receiving your duly completed relevant forms and processing fee.
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